Troubleshooting
Sign-in codes or emails don't arrive
What to do when the sign-in code, a team invitation or an alert email doesn't show up.
The sign-in code
The email's subject is "Your QRdx sign-in code". The code has 6 digits and works for 5 minutes.
If it doesn't arrive:
- Check your spam, junk or promotions folder. Search your inbox for "QRdx sign-in code".
- Check the address. Click Use a different email if you made a typo.
- Wait 30 seconds, then click Resend. Each new code replaces the old one, so use the newest email.
- Use Google or GitHub instead, if your QRdx account uses the same email address.
If you see "Too many codes requested", wait a minute. An address can request 5 codes every 15 minutes and 30 a day.
Work email
Some company mail filters hold emails from new senders. Ask your IT team to let QRdx emails through, or sign in with another method.
A team invitation
Ask the person who invited you to copy the invite link from the Team page and send it to you directly. Links expire after 48 hours. See Create a team and invite people.
Alerts and the weekly digest
- Email alerts and the digest are on Pro and Business.
- They're all off until you turn them on in Settings → Notifications. Turn them off there to stop them.
- The weekly digest goes out on Mondays at 09:00 UTC. It's skipped when there were no scans in the last two weeks and no form responses.
Still nothing
Contact support and tell us the email address you're using.
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